Glenn leverages his 35 years of technology industry experience to serve Infrastructure and Operations professionals. He is widely regarded as a top thought leader in service design, infrastructure, cloud, automation, service management, operations, and the broader social implications of technology evolution. Glenn leads the research team focused on service design, including data center infrastructure and cloud computing. He is the coauthor of The CMDB Imperative, the definitive book on how to plan, prepare, develop, model, capture, and leverage a strategy and system for technology configuration information.

Prior to joining Forrester, Glenn was a major force in transforming EMC’s resource management software business, as a marketing lead and strategic contributor. He is also a former analyst at META Group, where he covered IT Operations and management software. Most of Glenn’s career encompassed two decades in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.