Hybrid Multi-Cloud Observability Hybrid Multi-Cloud Observability ONUG Working Group

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The Hybrid Multi-Cloud Security Observability Working Group is addressing the unique challenges of gaining end-to-end visibility into applications, infrastructure and networks in complex hybrid multi-cloud environments characterized by:

Both public & private clouds

Multiple cloud service providers

Widespread deployment of SaaS applications

Container-based workloads

Complex, dynamic service meshes

Dependencies on numerous 3rd party services

Public Internet, SD-WAN overlay and private WAN connectivity


The primary challenge is that enterprises don’t own, operate or directly control the underlying infrastructure supporting application deployments, which spans multiple layers and domains. Yet enterprise IT managers remain on the hook to ensure high quality of digital experience for users and must be able to react immediately to resolve problems when they arise.

Observability in hybrid multi-cloud environments involves inferring the internal state of subsystems and components without being able to directly monitor them. Operations teams not only need tools new for collecting metrics, logs and traces, they need to adopt new methodologies for how monitoring data is tagged, enriched, analyzed and stored so that operators can rapidly correlate between key data points to resolve problems.

While there are many hybrid multi-cloud operational challenges, the working group is currently concentrating on addressing the observability requirements for two overarching use cases:

Bottom up impact analysis – identify the users, devices, applications & sites affected by a problem, including the severity & extent of the impact

Top down root cause analysis – determine the precise source of a problem by identifying the specific domain, layer, software component or physical element

These use case requirements will drive the development of a set of reference solutions, guided by a conceptual framework that the working group has adopted – the hybrid multi-cloud observability maturity model:

Hybrid Multi-Cloud Observability Maturity Model

Observability unpins all aspects of operationalizing hybrid multi-cloud adoption:

• Ensuring performance and security.

• Driving infrastructure orchestration and automation.

• Providing source data into AI for IT operations.

Reaching the ultimate goal of streamlining and automating operational workflows starts by first tackling the underlying observability challenges.


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